Shipping Policy

shipping and delivery

SweetSpot Labs offers free standard ground shipping on all orders over $25, excluding tax, and after promotional discounts are applied when shipping to destinations within the United States and Canada.

Please note: At this time, SweetSpot Labs will only ship to Canada and the United States. This website may contain products or references to products that are not available outside of the United States or Canada. Any such references do not imply that such products will be made available outside the United States or Canada. Please sign up for our newsletter to be notified about any distribution changes.

After an order is received by our warehouse, please allow 2-3 business days for processing. Once picked up from our warehouse.

shipping methods

• UPS Standard/Ground
• UPS 2 Day Priority
• UPS Expedited

Please contact us hello@sweetspotlabs.com with any shipping concerns. If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer service department hello@sweetspotlabs.com

missing or damaged packages

If your package was damaged during shipment, save the box and the merchandise and notify us immediately at hello@sweetspotlabs.com. We will arrange for UPS to pick up and inspect the damaged package and the damaged items will be replaced. If the package is still not found, we will start a trace with UPS, and take the required follow-up steps. This process takes approximately 2-3 business days. You can help to expedite the process by contacting UPS at 1 (800) 742-5877, and providing your tracking number and other relevant information. We cannot replace packages until they have been confirmed missing.