Refund Policy

At SweetSpot Labs, we are committed to making products that are proven to work and we want you to be completely satisfied with your purchase. If you are not totally satisfied with your purchase, please send an email to: hello@sweetspotlabs.com to begin the return process.

Please Note: Only items purchased on www.sweetspotlabs.com may be accepted for a return or an exchange by SweetSpot Labs. 

SweetSpot Labs products purchased from our website must be returned or exchanged within 30 days from the date of purchase, be in new or gently used condition, and be accompanied with a proof of purchase. Proof of purchase may include your order number, name, email, product lot # and photo evidence of any damages.

Please note: All returns and exchanges are subject to validation and approval at our discretion. SweetSpot Labs purchases can be easily returned by mail with our pre-paid shipping labels. We regret to inform you that the shipping costs associated with your order are not eligible for refunds.

SweetSpot Labs Inc. is not responsible for returned items lost during transit. To begin the return or exchange process please follow these steps: Contact us at hello@sweetspotlabs.com (or call us at 1.877.793.3877) to let us know of your experience.

• Please include your name and proof of purchase (Order #)
• Print your FREE return label sent to you by us
• Pack your returned/exchanged items safely in a secured package, attach your pre-paid shipping label and mail your items using the shipping company provided to you by us

Once your return is validated and approved, please allow 7-10 business days for your refund to be processed. For exchanges, we will confirm the tracking number and the date in which you should expect your new product(s).

refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 business days.

late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sweetspotlabs.com.

sale items

Only full-priced items may be refunded. Unfortunately, we do not issue refunds on discounted items.